Terms of Service

These terms cover your use of ChatAI CRM, and describe the service as it exists today. Section 1 sets out what it does and what it does not yet do.

Last updated: 14 August 2026

1. What the service is

ChatAI CRM is operated by Victory TechNxt Private Limited, a private limited company incorporated in India on 5 February 2026, CIN U62090MH2026PTC467479, with its registered office at Office No 906, Plot No 47, Sector 15, Navi Mumbai, Kharghar, Raigarh (MH), Panvel, Maharashtra, India, 410210 ("we", "us"). By creating an account or using the service you agree to these terms.

The service lets you build an AI assistant on your own content and put it on your website. Today that means:

• Crawling your website, and uploading documents or text, into a knowledge base.
• An assistant that answers visitors' questions from that knowledge base, shows citations under its answers, and remembers earlier turns in the same conversation so follow-ups work.
• Questions asked in a visitor's own language, answered against your knowledge base.
• Capturing a visitor's contact details inside the chat, stored against the conversation.
• Voice, where a visitor can speak a question and hear the answer, off by default and available on the plans that include it.
• Handover to a person: a visitor can ask for a human, the conversation lands in an inbox your team claims from, and the assistant stays quiet while one of your people is on it. Your team sets its own availability hours.
• A CRM for the people the assistant meets: contact records with notes, tags and the consent wording each person was shown, a deal pipeline, and tasks.
• Email sequences to contacts who have not opted out, on the plans that include them.
• A hosted page at a link of its own, carrying the same assistant, for a business with no website to embed on.
• Reports, searchable chat logs, an activity log, and a running view of what your allowance has been spent on.
• Embedding the widget on any site with a single script tag, and, for agencies, reselling all of the above under your own product name and brand colour.

What is not part of the service today

You should not buy it for these:

• An uptime or response-time guarantee. We publish neither. See section 9.
• Phone support. Support is by email and by the ticket desk in the dashboard.
• Native mobile apps. The dashboard installs to a phone's home screen as a web app; there is nothing in an app store.
• Single sign-on. No SAML, OIDC or SCIM. Sign-in is email and password.
• Training or fine-tuning a model on your data. Your content is retrieved and quoted at the moment a question is asked. It never becomes model weights.
• Bringing your own model or provider key. The provider accounts are ours.
• WhatsApp, Instagram, Facebook, Telegram or SMS. The assistant answers on your website and on its hosted page. You can put the hosted link anywhere, but there is no messaging channel integration.
• Appointment booking or taking payment inside the chat.
• A public API, outbound webhooks, or ready-made integrations with other tools. Your data comes out as a JSON export.
• A dashboard in a language other than English. The assistant answers visitors in their own language; the dashboard your team uses is English only.

We add features over time, and these terms apply to whatever the service is when you use it.

2. Accounts

You must register with a valid business email and verify it, and you must be an adult. You are responsible for your account, for the people you invite into it, and for keeping credentials secure. You must be entitled to add any website or document you put into a knowledge base — if you do not own the site, you need the owner's permission.

3. Acceptable use

Do not use the service to break the law, infringe anyone's rights, send spam, upload malware, probe or breach tenant isolation, crawl at abusive rates, or build an assistant designed to deceive or harm the people talking to it. We may suspend or terminate accounts that do, and we may act immediately where the alternative is ongoing harm.

4. Your content

You keep ownership of the content you add and the conversations your assistant has. You grant us a limited, non-exclusive licence to store and process that content only to run the service for you — including sending the relevant passages to an AI provider to generate an answer, as described in the Privacy Policy.

Assume the knowledge base is public-facing. Anything you put into it is material the assistant may quote to a visitor.

5. What the assistant says

Answers are generated by AI from the material you have added, and each answer shows the passages it drew on. Grounding an answer in your own content reduces the chance of a wrong one. It does not remove it: retrieval can surface a page that is on-topic but out of date, and a model can summarise two correct passages into a sentence that is wrong.

So: you are responsible for keeping your content current, for reviewing what your assistant says, and for how it represents your business. The service is provided "as is", without a warranty of accuracy.

Where nothing in your knowledge base clears the assistant's similarity threshold, it is given no source material at all and is told so, and it is instructed not to answer from anything else. It will say it does not hold that detail, and offer to take the visitor's details, rather than answering from outside your content.

Every conversation opens by telling the visitor they are speaking to an AI assistant. You may reword that notice to suit your brand. You may not remove it, and you may not present the assistant as a human member of your staff.

6. Plans, allowances and billing

Trials

The free trial ends after 7 days or when its message allowance runs out, whichever comes first.

Allowances and overage

Each paid plan includes a monthly allowance of ChatAI Tokens, a number of assistants, and a per-crawl page limit. Everything metered draws on that one allowance: answering a question, indexing a page you crawl or upload, and transcribing and speaking a voice message. A voice exchange costs more of it than a typed one, because transcription and speech are metered on top of the answer itself. One allowance, not a second meter.

You are warned as you approach the limit, in the dashboard and by email. When the allowance is used up the assistant stops answering until you top up, upgrade, or the next cycle begins. We do not bill overage. A cycle cannot cost more than what you have bought, so an unattended assistant cannot run up a bill you did not agree to.

Payment

• Paid plans are billed through Razorpay (India) or Stripe (elsewhere) at the price shown at purchase. We do not store card numbers.
• Your currency is set at signup from the country the account was created in and is pinned to the workspace. Customers in India are billed in INR, everyone else in USD. Prices are not simple conversions of one another.
• Indian invoices carry 18% GST. Give us your GSTIN if you want it on the invoice. Exports of service are zero-rated under LUT and the invoice states that reason.
• Annual plans are charged ten months for twelve.
• Current prices are shown in the app at the point of purchase — that is the authoritative list, and it is the one you are charged from.
• Fees are non-refundable except where the law requires otherwise.

7. Referrals and affiliates

Two separate programmes, with separate rules:

• Referrals are customer-to-customer and paid in account credit. Credit vests 30 days after the referred customer's payment clears — this covers the chargeback window — and expires a year after it vests. Credit reduces future invoices on this platform and is never converted to cash. A referral that has not converted within a year expires and pays nothing.
• Affiliate commission is paid in cash on collected revenue, recurring for a fixed number of months per referred customer, in arrears once the customer's payment has cleared and any chargeback or statutory refund period has passed, and subject to a minimum payout. Affiliate applications are reviewed; we may decline or end a partnership.

The current rates and minimums for both programmes are shown in the dashboard; the vesting and expiry windows are the ones stated above. We may change them for future earnings, and self-referral or any other manufactured signup earns nothing.

8. Agencies and white-label

Agencies may resell the service under their own product name and brand colour, and set their own client prices — subject to a platform floor, below which an agency may not price, so that reselling does not undercut the platform's own entry price.

An agency is responsible for its clients: for their billing, their branding, their compliance with these terms, and for the assistants deployed on their behalf. Agency and client data are isolated from one another; an agency reaches only its own clients.

9. Availability and support

We aim for high availability and do not guarantee uninterrupted service. Maintenance, provider outages and abuse controls can all interrupt it. Where an AI provider is unavailable, the service tries others in its configured set before it gives up.

Support is by the ticket desk in your dashboard, or by email at [email protected]. We do not currently commit to a contractual response time or an uptime figure.

10. Liability

To the maximum extent permitted by law, our total liability arising out of or relating to the service is limited to the fees you paid us in the three months before the claim, and we are not liable for indirect, incidental or consequential loss, lost profits, or lost data. Nothing here limits liability that cannot be limited by law.

11. Termination

You may cancel at any time; cancellation takes effect at the end of the current billing period. We may suspend or terminate for breach of these terms or for non-payment.

On termination your access ends and your data is handled as described in the Privacy Policy. Cancelling does not by itself delete anything. You can export your data from the dashboard before you go, and deleting a workspace destroys its assistants, transcripts and knowledge bases permanently, with no undo. Some records survive that deletion, including lead records, invoices we must keep for accounting and tax, and audit log entries; write to [email protected] to have those erased too.

12. Changes, law and contact

We may update these terms; continued use after a change means you accept it, and the date at the top of this page will change. Material changes will be notified by email or in the dashboard.

These terms are governed by the laws of India, and the courts at Mumbai, Maharashtra have exclusive jurisdiction.

Questions: [email protected].